Save on storage when you book your move with us.
Save on storage when you book your move with us.
Browse our comprehensive moving FAQs library — organised by topic so you can find what you need fast. Can’t find what you need? Contact our team and we’ll be happy to help.
Moving FAQs
Our moving FAQs cover common questions about scheduling, quotes, packing, storage, insurance and the moving process. Browse the categories below to find the answers customers ask us most often.
The cost of your move depends on factors such as the volume of belongings, distance between properties, access at each location, the time and resources required, and any additional services you request.
We’ll prepare a quote based on the information you provide about your move. If the scope or circumstances change, the final cost may also change in accordance with your booking and our Terms & Conditions.
Yes. Packing materials such as boxes, tape and protective materials can be provided as part of selected packing services, subject to availability and your agreed booking.
Let us know what you need when requesting your quote so we can confirm the appropriate options.
ShiftMate Removals is based in the West Midlands and provides moving services across the UK.
We regularly help customers in Birmingham, Solihull, Coventry, Walsall, West Bromwich, Wolverhampton and surrounding areas, as well as with long-distance moves elsewhere in the UK.
Availability for a particular location and moving date will be confirmed when you enquire.
ShiftMate Removals carries insurance for its moving operations, including Goods in Transit, Public Liability and Hire & Reward cover.
Insurance is subject to the applicable policy terms, limits, exclusions, excesses and any requirements relating to particular belongings. Cover should not be taken to mean that every item or circumstance is automatically insured.
If you are moving particularly valuable, fragile or unusual items, please tell us before booking so we can confirm how they should be handled and whether any additional requirements apply.
The most suitable service depends on what you’re moving and the support you need.
Home Removals – For house, flat and apartment moves, including local and long-distance relocations.
Man & Van – Suitable for smaller moves, furniture, single items and student moves.
Packing Services – Full or partial packing support, depending on your requirements and availability.
Storage – Storage options may be available if you need your belongings stored before, during or after your move.
If you’re unsure which service you need, tell us about your move and we’ll recommend an appropriate option. All services are subject to confirmation and availability.
Yes. You can request a quote based on the details of your move. For larger or more complex moves, we may ask for additional information or recommend a video or in-person assessment before confirming the quote.
A quote is based on the information available at the time and may need to be updated if the scope, access requirements or other relevant circumstances change.
Please use the payment method specified on your ShiftMate booking confirmation, invoice or other payment instructions.
If you would like to use a different payment method, contact us before making payment so we can confirm whether it is accepted.
Your quote will set out the services and charges included based on the information you provide.
Additional charges may apply if the requirements of the move change, for example because of additional items, different access arrangements, waiting time or other work that was not included in the original booking.
Any applicable charges are governed by your booking and our Terms & Conditions.
To prepare an accurate quote, we may ask for information including:
For larger or more complex moves, we may also ask for photos, videos or a survey before confirming the booking.
We recommend contacting us as early as possible if you have a particular moving date in mind.
Booking early gives us a better chance of accommodating your preferred date and access time, but availability is not guaranteed until your booking has been confirmed.
Short-notice moves may sometimes be possible depending on availability.
If you need to change or cancel your booking, contact us as soon as possible.
Any rescheduling, cancellation, deposit or other applicable terms will be handled in accordance with the Terms & Conditions that apply to your booking.
Please check your booking documentation or contact us if you are unsure which terms apply.
Weekend and public-holiday moves may be available, depending on crew capacity, location and existing bookings.
Availability is not guaranteed, so please contact us with your preferred moving date and we’ll confirm whether we can accommodate it.
Please tell us as soon as possible if your moving date, access time or other arrangements change.
We’ll review the updated details and let you know whether we can accommodate them. Changes are subject to availability and the Terms & Conditions that apply to your booking.
If ShiftMate needs to contact you about a change affecting your confirmed arrangements, we’ll use the contact details associated with your booking.
Our team will attend at the agreed location and access time, subject to the arrangements in your booking.
We’ll review the move requirements with you, load the agreed belongings, transport them to the destination and unload them in accordance with the agreed service.
Please make sure access is available and that any important instructions have been shared with us before the move.
The time required varies from move to move.
Factors such as property size, the volume of belongings, access, parking, stairs or lifts, travelling distance and any additional services can all affect how long the move takes.
Where appropriate, we can provide an estimated timeframe based on the information supplied, but this should be treated as an estimate rather than a guaranteed completion time.
We recommend that you, or an authorised representative, are available at the collection and destination properties.
This helps ensure that our team can obtain access, clarify instructions and deal with any questions that arise during the move.
If you cannot be present, please discuss alternative arrangements with us in advance.
We regularly carry out moves involving stairs, flats, apartments and lifts.
Please tell us about stairs, lift restrictions, access distances and any other relevant access considerations when requesting your quote. This helps us plan the appropriate team, equipment and time for your move.
If the access arrangements differ from those originally provided, please let us know as soon as possible.
Yes. Full and partial packing services are available for suitable moves, subject to availability and the requirements of your booking.
Depending on the agreed service, we can use appropriate boxes, tape and protective materials to prepare belongings for the move.
Tell us what level of packing support you need when requesting your quote.
Yes. You can pack your own belongings if you prefer.
Please make sure items are packed securely and appropriately for moving. Fragile, valuable, hazardous or unusual items may require special arrangements, so please tell us about these before the move.
Packing materials may also be available from ShiftMate depending on your requirements and availability.
Storage options may be available for customers who need belongings stored before, during or after a move.
The type of storage, duration, access arrangements and availability will depend on your individual requirements and the facilities available at the time.
Contact us with your storage requirements so we can confirm the available options.
Please tell us in advance about any fragile, valuable, unusually large or specialist items included in your move.
Depending on the item, additional protection, packing, equipment or handling arrangements may be recommended or required.
Insurance cover is subject to the applicable policy terms, limits and exclusions, so you should not assume that every high-value or specialist item is automatically covered. We can discuss the requirements with you before your booking is confirmed.
Tell us where you’re moving from, where you’re moving to and your preferred moving date. We’ll get back to you with a free, no-obligation quote tailored to your move.